Reliable After-Hours Support for Home Care Agencies

We have clear escalation protocols for each client. If a caller indicates a medical emergency, we escalate immediately to your on-call contact and (if appropriate) 911. We're trained in HIPAA and emergency triage, so we know the difference between "I'm concerned" and "call an ambulance."

 Most traditional answering services operate 9-5 or offer limited after-hours (no healthcare expertise). The Rapportè offers healthcare-trained, 24/7 support with deep knowledge of your practice. Many clients switch because the quality and responsiveness are fundamentally different. 

Yes. Our team spans time zones, so "after-hours" for you is "business hours" somewhere in our network. This means your calls are answered fresh and professional, never by an exhausted team member at 2 AM.

We monitor it and let you know immediately. If call volume spikes (unusual for your practice), we flag it so you can assess whether it's a real issue or just seasonality. We can also scale hours up or down based on your needs. 

Pricing depends on your call volume and which services you add. 

Absolutely. Different practices have different protocols. Urgent patient calls might get escalated; referral inquiries might be captured for morning follow-up. We work with your on-call team to define what "urgent" means for your practice.